Every product you order at Spreadshirt is an individual item, manufactured by hand for you. That’s what distinguishes us from other e-commerce retailers. Returns aren’t put back on our warehouse shelves, as we can’t resell them. This is why we want to make sure you’re 100% content with your order. And if you should not be completely happy for any reason, just make use of our
30-day return guarantee
Simply return your product within 30 days of receipt. Whether it doesn’t fit you, suit you or it’s not what you expected – just send it back. You can choose from the following options:
- Exchange for a new product
- Exchange for a voucher to be redeemed towards your next order
- Refund of your product cost as long as the product was not designed specifically for you
Before you send the product back, please contact our friendly Service Team and provide your Order ID.
***Note: All Virtual Product is can’t be cancel and refunded after purchase.
This is how you can avoid returns
1. Receive a sample before placing a volume order
When planning an order for you and your team, you may be unsure about what sizes, styles and colors to order. Please order plain products without prints first, as we can take these back without a problem. If you order e.g. one T-shirt with print to test the print quality, we will accept the return and give you a voucher or a new product. This way, you’ll help protect the environment and save resources.
2. Read the order confirmation email straight away
Maybe you feel like changing the text or design. If this is the case, please follow the link in the confirmation email and cancel the order immediately before it goes to print. You can then go back to your order, change it and place it again.
3. Calculate with a buffer period
We’re quite fast, but we can’t make any guarantees. This may be due to reasons relating to design issues, product stock and delivery times. If your order doesn’t arrive in time for a birthday, wedding anniversary or the farewell party of your colleague, this does unfortunately not constitute a reason for a return. If you need something super fast, use the Express Option to get your order as fast as possible.
Return And Refund Question
1- How can i return and get refund ?
You have to contact with us via email: [email protected] and we will tell you how to return and get refund. Please remember that all order > 30 days or used can’t be return or refund.
2 – Circumstances in which this policy applies
- The goods are damaged during transit
- The goods is too late on delivery – 30 days from the date of order
- The goods not as described
3 – Time frame that you accept returns:
We only accept refunds for orders smaller than thirty day. Orders have not been used, or cut tags. and suitable for cases where the refund policy applies
4 – Time frame users receive money back:
From the date we confirm the refund, customers will receive money back into their accounts within 7 – 14 days depending on the bank